Introduction

This Know Your Customer and Verification Policy explains how Inky Bet, referred to as “the Casino”, verifies player identities, addresses, payment methods, and account information.

Verification helps protect players, prevent fraud, confirm legal gambling age, reduce payment misuse, and support Anti Money Laundering obligations.

By creating an account, depositing funds, placing wagers, claiming a bonus, or requesting a withdrawal, players agree to provide accurate information and complete any verification checks requested by the Casino.

Why Verification Is Required

The Casino may verify a player to:

Confirm the player’s identity

Confirm that the player meets the legal gambling age

Verify the registered residential address

Confirm ownership of payment methods

Prevent duplicate or fraudulent accounts

Protect accounts from unauthorised access

Review unusual transactions or account activity

Meet legal and regulatory obligations

Confirm the source of deposited funds where necessary

Verification is a standard security and compliance procedure. A request for documents does not automatically mean that suspicious activity has occurred.

When Verification May Be Required

The Casino may request verification documents:

When an account is created

Before the first withdrawal

When a withdrawal reaches a certain amount

When several deposits or withdrawals are made

When payment details do not match account information

When a new payment method is added

When personal or account information is changed

When unusual or suspicious activity is identified

When a player accesses the account from different devices or locations

When the Casino needs to confirm the source of funds

When an identity document expires

At any time required for security, legal, payment, or compliance purposes

Deposits, wagering, bonuses, account access, or withdrawals may be restricted until the required checks have been completed.

Documents That May Be Requested

Proof of Identity

Players may be asked to provide a valid:

Passport

Driving licence

National identity card

Government issued identity document

The document should clearly show the player’s full legal name, photograph, date of birth, document number, and expiry date.

Proof of Address

Players may be asked to provide a recent:

Utility bill

Bank statement

Government letter

Tax document

Official residential document

The document should normally show the player’s full name, current residential address, and issue date.

Payment Method Verification

The Casino may request evidence that a deposit or withdrawal method belongs to the registered player.

Evidence may include:

A bank statement

A screenshot of an electronic wallet account

A payment provider account page

Proof of ownership of a cryptocurrency wallet

A photograph of a payment card with sensitive information hidden

Players must never provide a complete card security code. Only the card details specifically requested by the Casino should be shown.

Additional Verification

In some cases, the Casino may request:

A selfie holding an identity document

A live identity verification check

A photograph containing a requested verification message

Source of funds information

Bank or employment records

Payslips or tax documents

Cryptocurrency transaction records

Additional documents connected to account or payment activity

The documents requested will depend on the account, payment method, transaction value, activity history, and identified level of risk.

Document Requirements

Documents submitted for verification must be:

Valid and not expired

Clear and readable

Shown in full with all edges visible

Unedited and unaltered

Issued in the player’s name

Consistent with the information registered on the account

Submitted in an accepted file format

The Casino may reject documents that are blurred, cropped, damaged, altered, incomplete, expired, or inconsistent with the account information.

Additional documents or explanations may be requested when the original submission does not provide enough information.

Verification Before Withdrawals

Before approving a withdrawal, the Casino may:

Confirm the player’s identity and legal gambling age

Confirm the registered residential address

Verify ownership of the payment method

Review deposits, wagers, bonuses, and account activity

Confirm that applicable bonus wagering requirements have been completed

Check whether deposited funds have cleared

Review chargebacks, reversed payments, or payment disputes

Request information about the source of funds

Confirm that the withdrawal details are correct

Check for fraud, bonus misuse, or prohibited account activity

A withdrawal may remain pending until all required checks have been completed.

Players should provide requested documents promptly to avoid unnecessary delays.

Withdrawal Method Verification

Where possible, withdrawals may be processed through the same payment method used for deposits.

If the original method does not support withdrawals, the Casino may request another payment method registered in the player’s name.

Withdrawals to bank accounts, cards, wallets, or cryptocurrency addresses belonging to another person are not permitted.

The Casino may request proof of ownership before approving a payment to any withdrawal method.

How the Verification Process Works

Step 1: Verification Request

The Casino informs the player which documents or information are required.

Step 2: Document Submission

The player uploads or sends clear copies through the available secure verification method.

Step 3: Document Review

The Casino checks whether the documents are valid, complete, and consistent with the registered account information.

Step 4: Additional Checks

Further documents, images, or explanations may be requested where information is incomplete, inconsistent, or requires additional review.

Step 5: Verification Decision

The account is approved once all required checks have been completed successfully.

Step 6: Withdrawal Review

The withdrawal is then reviewed according to the payment rules, bonus conditions, account status, and transaction checks.

Successful identity verification does not always mean that a withdrawal will be processed immediately. Payment providers, banks, blockchain networks, weekends, public holidays, and additional security checks may affect the final processing time.

Verification Processing Time

The time needed to complete verification may depend on:

The quality of submitted documents

The accuracy of account information

The number of documents required

The payment method used

The transaction history

The source of funds review

Additional security or compliance checks

Players can help prevent delays by submitting clear, valid, complete, and accurate documents.

Failed or Incomplete Verification

Verification may fail where:

Documents are invalid or expired

Documents appear altered or fraudulent

Account details do not match the documents

The payment method belongs to another person

The player does not meet the legal age requirement

False or misleading information has been provided

The source of funds cannot be reasonably confirmed

Required documents are not submitted

The player refuses to cooperate with reasonable checks

If verification cannot be completed, the Casino may:

Delay, reject, or cancel withdrawals

Restrict deposits, wagering, or account access

Cancel bonuses and related winnings

Return eligible deposited funds

Suspend or close the account

Report suspicious activity where legally required

Underage Gambling

The Casino is available only to players aged 18 or over, or players who meet the minimum legal gambling age in their jurisdiction.

Accounts belonging to underage players may be closed immediately.

Winnings, bonuses, deposits, and transactions may be reviewed or cancelled according to applicable law and Casino rules.

One Account Per Player

Each player may hold only one account unless written permission has been provided by the Casino.

Duplicate accounts may be linked through:

Identity documents

Payment methods

Residential addresses

Devices

Internet connections

Telephone numbers

Email addresses

Other account information

Duplicate accounts may be restricted, suspended, or closed. Bonuses and winnings connected to prohibited duplicate accounts may be cancelled where permitted.

Ongoing Verification

Verification may be repeated after an account has already been approved.

The Casino may request updated documents when:

An identity document expires

The player changes their address

A new payment method is used

Account activity changes significantly

A large withdrawal is requested

Additional security or legal checks are required

Players are responsible for keeping their personal and payment information accurate and current.

Data Protection

Verification documents and personal information will be handled according to the Privacy Policy.

Information may be used for:

Identity and age verification

Payment processing

Fraud prevention

Account security

Responsible gambling measures

Anti Money Laundering checks

Legal and regulatory compliance

Complaint and dispute resolution

Access to verification information will be limited to authorised parties where reasonably necessary.

Player Responsibilities

Players must:

Provide accurate registration information

Use only their own identity and payment details

Submit requested documents promptly

Keep account information current

Protect their login details

Report unauthorised account activity

Cooperate with reasonable verification requests

Players must not submit false, altered, stolen, incomplete, or misleading documents.

Policy Updates

This Know Your Customer and Verification Policy may be updated to reflect changes in legal requirements, payment procedures, security processes, verification technology, or Casino operations.

The latest version will be published on the website with a revised update date.

Contact Us

Questions about identity checks, document requirements, account verification, or withdrawal verification can be sent to the support team.

Support email: support@bestpayingonlinecasinosuk.com